Seller FAQ
Seller FAQ
Seller FAQ | Join and Sell on the KOPI.ID Marketplace
KOPI.ID is a multi-vendor marketplace. Customer payments are processed by our authorized Payment Service Providers (PSPs) and split directly at the source: our commission goes to KOPI.ID, and your portion is transferred directly to your bank account. KOPI.ID does not hold your funds.
- Indonesian citizens (WNI) with a valid National Identity Number (NIK)/Taxpayer Identification Number (NPWP) or Indonesian legal entities (UD/CV/PT) with a valid NIB and the necessary permits. Completion of the KYC process from the PSP and acceptance of the PSP requirements are mandatory.
- KTP (for individuals) or company documents (PT/CV), NIB & NPWP, bank account details, and any additional documents requested for verification. The account will be activated once verification is complete.
We offer three tiered packages with commissions starting at 5% of the selling price—the exact rate depends on the package you choose.
Payment Processing Fee (Pass-Through):
• Card (Visa/Mastercard/JCB): 2.8% + Rp 2,000 per transaction.
• QRIS Wallet (GoPay, OVO, DANA): 0.7% flat.
• Additional Options: Ad Banner or Top Category Feature: Starting from IDR 1,700,000/slot for 7 days.
Need a complete list of fees—including penalties for late delivery or out-of-stock?
Please send an email to: partners@kopi.id Our team will send you the complete Marketplace Merchant Agreement.
- Upon authorization or transaction settlement, the PSP will divide the funds as follows: (i) KOPI.ID's fees are transferred to KOPI.ID; (ii) your portion is transferred directly to your designated account. Settlement times and reserves are subject to the PSP's policies based on your profile.
- KOPI.ID appoints one or more PSPs as sub-agents to process payments and perform split settlements. Currently, the PSP used is Xendit. Funds received by the PSP are considered yours. KOPI.ID does not retain your funds, other than for our own fees.
- Allowed: coffee and coffee-related product categories, including beans/grounds, brewing equipment, coffee additives/flavors, coffee-specific packaging, and coffee-themed merchandise or beauty products.
- Prohibited: non-coffee beverages, tea/soda equipment, sugary sodas, alcohol-based additives, non-coffee apparel/merchandise, and non-coffee beauty products. For full details, please see the list of restrictions in the Marketplace Merchant Agreement.
- You. Provide at least one shipping option that meets time standards, clearly state costs, use a trusted courier with tracking features, ensure timely delivery, and always update the tracking status.
- You must include a clear return/exchange policy in your product listing and process returns in accordance with that policy. Order cancellations must be handled promptly. Disputes with customers must be resolved fairly; KOPI.ID may intervene if necessary.
- Card refunds and chargebacks are processed through the PSP to the original payment method. Chargeback fees from the PSP are your responsibility and may be deducted directly from your settlement.
- You are required to maintain accurate product listings and high service standards. Respond to customers within 24 hours and strive to resolve issues within 72 hours. Maintain professional communication and protect customer data and privacy.
- Yes. Product listings, banners, and other placements are available. Please contact your account manager for options, availability, and pricing. KOPI.ID can also provide best practice guidance.
HOW ONBOARDING & PAYMENT WORKS
- Registration & Agreement
You register, then we send you a Marketplace Merchant Agreement to be signed electronically, along with the terms and conditions of the PSP. - Verification
Xendit will perform the KYC/KYB process with the required documents (NIK, NIB, NPWP, and identity/company documents). Based on their risk policy, they can set reserves or transaction limits. - Activation & Setup
You'll add your bank information for settlement and confirm your legal details. Once verification is approved, you can immediately begin registering your product. - Checkout & Order Fulfillment
When an order is placed, the PSP processes the payment. You're responsible for shipping the order using a trusted courier and updating the tracking status. - Automatic Split Settlement
At the time of settlement, PSP shares directly at the source: commission fees for KOPI.ID, and your share is directly transferred to the bank account according to the PSP schedule.
MAIN POLICIES & TERMS
- Refunds & Chargebacks: Handled directly by the PSP based on the original payment. Dispute fees from the PSP will be charged to the seller.
- Prices & Taxes: All prices must be displayed in Indonesian Rupiah (IDR) including VAT. The seller is responsible for issuing invoices/receipts in accordance with applicable regulations (including B2B MoR where relevant).
- Promotions: Featured placement, banners, or promotional campaigns are available. Please contact your account manager for options and costs.
- Eligibility: Sellers must be Indonesian citizens or Indonesian business entities (NIK/NIB/NPWP), sell coffee and coffee-related products, and use trusted couriers with tracking.
- Integrity: Any attempt to conduct transactions outside the KOPI.ID platform will be subject to sanctions and/or account suspension.
Ready to open your store?
Register now. Electronically sign the KOPI.ID Marketplace Merchant Agreement ; Xendit will verify your documents and activate your sub-account. Once approved, register your product and start earning.
