Customer Service

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Customer Service at KOPI.ID

Customer Service | KOPI.ID: Our Commitment to You

KOPI.ID CUSTOMER SERVICE

Easy Contact via Email
Contact Us Anytime: It's easy and fast—just like a hot cup of coffee. Send an email to support@kopi.id and our team will answer your questions quickly, clearly, and thoroughly.

Problem solving

Your Satisfaction, Our Priority: If you encounter any issues, we're ready to assist you until they're resolved. The KOPI.ID team strives to maintain the highest standards of service in every interaction.

DEDICATED SUPPORT

Coffee lovers helping coffee lovers

Our team truly understands coffee: from tasting beans and testing equipment to serving you in both Indonesian and English. So, you'll always be speaking to someone who understands your needs.

QUICK RESPONSE

Quick answers, clear solutions

We strive to resolve routine order issues (address changes, tracking, lost items) within one business day.

ORDER PROTECTION

Buyer guarantee

Every order is automatically covered by a 14-Day Satisfaction Guarantee. You can choose from a replacement, repair, or refund. All to ensure your coffee shopping experience remains enjoyable.