Why shopping at the KOPI.ID marketplace is more environmentally friendly than at a warehouse

• Support Local: We directly source coffee roasters and equipment manufacturers from Indonesia. This reduces the need for additional storage and long-distance travel.
• Fresher, Less Waste: Each product includes the roasting or packaging date and current stock. Outdated or inappropriate products will be marked for removal.
• Full Transparency: We display origin, production process, and ingredient information on every product page, helping you make more informed choices.

Mandatory standards for our selling partners

• Legal and Trusted: All businesses and products must comply with regulations in Indonesia.
• Accurate Data: Information on origin, roasting date, packaging, size, and product photos must be authentic and clear.
• Quality Packaging: Coffee is packed in airtight bags, while coffee equipment is protected with shockproofing.
• On-Time Delivery: Honest stock availability and reliable delivery.
• Commitment to Sustainability: Vendors are required to reduce waste, for example through material-saving packaging or consolidated shipping for efficiency.

Packaging we support

• ⁠Eco-Friendly: Recyclable or biodegradable coffee bags, equipped with a one-way valve to maintain the freshness of coffee beans.
• Save Material: Use minimal filling protectors, with preference for paper pads.
• Recycling: Packaging boxes that are still clean and sturdy can be reused.
• Clear Labels: Each package includes recycling instructions to facilitate material sorting.

More environmentally friendly shipping options

• Flexible and Efficient: At checkout, you can choose your courier option. Choose standard service if delivery time isn't urgent to reduce environmental impact.
• Smart Delivery: We encourage vendors to group order pickups and select the nearest hub.
• Reduce Delivery Failures: Clear delivery instructions help minimize delivery failures or route changes.

Defects, Returns, and Next Steps

• ⁠Satisfaction Guarantee: If your order is damaged or incorrect, we will repair, replace, or refund within 14 days.
• Returns Management: Returned equipment will be inspected. Goods that are still in good condition will be repackaged or diverted for parts/recycling.
• Continuous Improvement: Vendors with recurring issues with packaging or quality will receive guidance or product removal.

How you can contribute

• Combine Orders: Combine multiple items into one order to reduce packaging and shipping costs.
• Choose Efficient Shipping: Use the standard shipping option and make sure your address and phone number are correct to ensure smooth delivery.
• Rate: Leave reviews and scores for products and sellers. High ratings will help promote the best actions on our main page.