Our Commitment
Our Commitment
KOPI.ID's promise: transparent product information, guaranteed freshness, secure payments, 14-day Buyer Guarantee, and equal support for Indonesian roasters.
- Each product page clearly displays who roasted, packaged, or manufactured the item; the roast or production date; the latest restock date; and reviews from verified buyers.
- Every brand is transparent, every coffee has a clear origin.
- Our minimum standards: freshly roasted coffee, factory-sealed equipment, clear and accurate labels, and consistently updated inventory.
- We conduct random checks and will remove products that do not meet standards.
- We present the story behind each product—from its origins, varieties, processing, and even the farmers behind it. That way, you know exactly what you're supporting and what you're buying.
- We serve deliveries throughout Indonesia with a tracking system and clear delivery schedules from each seller.
- Supported by proactive assistance to address any issues during the delivery process.
- 14-Day Satisfaction Guarantee: Choose the best solution for you—repair, replacement, or refund (terms apply, check the Help Center).
- Guaranteed product authenticity and fast response customer service (maximum one working day).
- Payments are processed through a PCI-compliant gateway; we do not store card numbers.
- Fraud monitoring and order status updates via email.
- Transparent standards and fees. We ensure that sales proceeds are disbursed directly according to the PSP schedule (we don't hold back any money).
- We provide support for sellers with substandard performance, but we will take firm action (through removal) against sellers who commit repeated violations.
- We continuously monitor seller performance based on timeliness, product defect rates, and customer feedback.
- The best-performing sellers will receive special placement on the homepage—because at KOPI.ID, quality is key.
- KOPI.ID operates in full compliance with Indonesian law. We strictly prohibit the sale of counterfeit, unsafe, or misleading products on our platform.
- Prompt action to respond to any reports of Intellectual Property (IP) infringement. (For more information: Check the Help Center for our Guide to Reporting Infringements).
KOPI.ID | We're here to create a coffee shopping experience that's easy, reliable, and worth repeating.
